Appear to have lost my BTC on nano ledger S, since updating my firmware from 1.3.1 to 1.6 and upgrading to Ledger Live. Anyone have the same problem or any possible solutions please?

I have not used my ledger Nano Ledger S in over a year so I had to update the firmware from 1.3.1 to 1.6 and I had to download Ledger Live to access my crypto on it as per the instructions on: https://ift.tt/2KUz82d this was not a simple task, everything seemed to run smoothly. I did not need to enter my word seed, only 4 digit passcode. My ETH and XRP showed up as I left it one year ago, however I also had BTC on there which does not show up. It's also quite confusing as to why there is two Bitcoin chains (native segwit and segwit). Regardless, the Bitcoin amount does not show up on either.I've also tried clearing the cache in Ledger Live but this did not solve it.I was wondering wether it is is worth trying to recover the BTC by starting my Ledger Nano S as a new device and entering the word seeds. Or if there is any other method?Unfortunately, I did not note down the public BTC address but I think I can dig it out if really needed (will have to scroll through Coinbase Pro/Binance).Note, I have tried contacting the ledger team but have not yet had any reply.Thanks for your help.

Submitted May 02, 2020 at 04:06PM

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